Delivery Operations & Resource Management
When a delivery organization grows, informal coordination stops working. I build the operating model behind it: who owns what, how capacity is planned, which KPIs matter and how decisions get made.
Who this is for
Heads of Delivery, COOs and founders of 20-100 person technology teams who need structure without bureaucracy.
What I do
- Design resource and capacity planning tied to project demand and the sales pipeline
- Define KPI, satisfaction, staffing, margin and risk reporting for client and internal reviews
- Set team structures, management layers and ownership of responsibilities
- Use client-request and demand data to steer hiring and capability planning
- Support hiring, onboarding and people development at scale
What changes
- One consistent view of capacity and demand
- Reports that support decisions rather than fill slides
- Management structure that scales with headcount
Specific offers
Delivery operations audit
A short, structured review of how delivery, staffing and reporting work today, ending with a prioritised list of changes.
Related expertise
Software Delivery & Project Management
End-to-end ownership of projects, programs or a delivery function, including fixed-price work and client relationships.
→Delivery Recovery & Stabilization
Taking control of troubled projects: scope pressure, uncontrolled changes, unclear priorities and strained client trust.
→Technical Presales & RFP Support
Discovery, estimation, solution shaping and delivery risk review before a commitment is made.
Have a delivery, operations or systems problem?
Tell me what you are dealing with, and what kind of collaboration you have in mind. I will tell you honestly whether and how I can help.
Or message me on LinkedIn